Enreach Status

All Systems Operational

Fixed Line Networks Operational

Fixed Line Finland Operational

Fixed Line Sweden Operational

Fixed Line Denmark Operational

Fixed Line UK Operational

Fixed Line Netherlands Operational

Fixed Line Poland Operational

Fixed Line Other Operational

Mobile Networks Operational

Mobile Finland Telia Operational

Mobile Finland DNA Operational

Mobile Finland Elisa Operational

Mobile Sweden Telia Operational

Enreach Cloud Operational

Core services Operational

Voice Center Operational

API services Operational

Voice Portal Operational

Voice Analytics Operational

HelpDesk Operational

SIP Services Operational

Voice Monitor Operational

Microsoft Teams Operational

Skype for Business and Teams Operational

Hosted Skype for Business Operational

Skype for Business bridge services Operational

Office365 Voice services Operational

Clients Operational

Voice for Browser Operational

Voice for Salesforce Operational

Voice for Dynamics 365 Operational

Voice for Windows Operational

Sinch CC Operational

Datacenter Finland. Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Enreach HelpDesk maintenance Apr 22, 2024 01:00-01:30 EEST

We will be performing scheduled server maintenance in our data center. We expect service degradation (ticket / filters non visible) which will take around ~30 minutes.
Posted on Apr 15, 2024 - 14:59 EEST

Enreach HelpDesk update Apr 25, 2024 22:00 - Apr 26, 2024 00:00 EEST

Dear Customer,

We'll update Enreach HelpDesk environment. This update will cause short service outage during the maintenance. This update is being done to ensure the usability and security of the service.
Posted on Apr 19, 2024 - 11:31 EEST

Past Incidents

Apr 20, 2024

No incidents reported today.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

Voice Portal maintenance

Completed - The scheduled maintenance has been completed.
Apr 17, 20:25 EEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 EEST

Scheduled - We are implementing maintenance tasks on Voice Portal infrastructure. You may experience brief interruptions during the maintenance.
Apr 17, 13:18 EEST

Voice Analytics incident

Resolved - This incident has been resolved.
Apr 17, 15:01 EEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 14:55 EEST

Investigating - Dear Customer,

Enreach is investigating possible issues in Voice Analytics Service. Some reports are currently missing the latest data. We'll update additional information as soon as we know more about the incident.
Apr 17, 09:31 EEST

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Call traffic. DNA mobile call traffic

Resolved - This incident has been resolved.

Call routing malfunction was caused by configuration change done last nights maintenance window. This change has now been rolled back.

We apologize for the inconvenience caused by the incident.
Apr 12, 09:43 EEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 09:22 EEST

Investigating - Dear Customer,

Enreach is investigating possible problem in part of DNA mobile telephony call traffic.

This incident causes degraded performance in DNA mobile calling. We are in contact with the operator to find out what is the reason for this incident.

We'll update additional information as soon as we know more about the incident.
Apr 12, 08:37 EEST

Apr 11, 2024

Cloud Core 2024.3.0 version update, (Silo02-Sedna & Silo03-Elisa)

Completed - The scheduled maintenance has been completed.
Apr 11, 23:08 EEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 EEST

Scheduled - Dear customer,

We'll perform Cloud Core 2024.3.0 version update to environments; Silo02-Sedna & Silo03-Elisa.

During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.

This update is necessary to enable new features and to ensure the availability and security of the services.
Apr 8, 15:02 EEST

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.