Benemen Oy Status

Webphone call issues

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 13:29 EEST

Identified - The issue has been identified and a fix is being implemented.
Jun 21, 11:27 EEST

Investigating - We started to have again issues with webphone services. Investigating.
Jun 21, 11:01 EEST

Monitoring - A fix has been implemented. Malfunctioning telephony components have been replaced. Current functionality is normal. We continue monitoring the situation closely.

Ongelma on korjattu. Vikaantuneet puhelukomponentit on vaihdettu. Tämän hetken tilanne on normaali. Jatkamme tilanteen seuraamista.
Jun 18, 22:25 EEST

Investigating - Dear Customer,

Benemen is investigating possible problem in part of telephony call traffic. Issue is affecting Webphone calls that might be silent or dropped. Webphone might also lose connection when idle.

Hyvä asiakkaamme,

Benemen tutkii mahdollista ongelmaa osassa puheluliikennettä. Häiriö koskee Webphone puheluita, jotka mykistyvät tai katkeavat kesken puhelun. Webphone saattaa myös menettää yhteyden valmiustilassa.
Jun 18, 08:52 EEST

Fixed Line Networks Operational

Fixed Line Finland Operational

Fixed Line Sweden Operational

Fixed Line Denmark Operational

Fixed Line UK Operational

Fixed Line Netherlands Operational

Fixed Line Poland Operational

Fixed Line Other Operational

Mobile Networks Operational

Mobile Finland Telia Operational

Mobile Finland DNA Operational

Mobile Finland Elisa Operational

Mobile Sweden Telia Operational

BeneCloud Operational

BeneCore Operational

BeneDesk Operational

BeneAPI Operational

BenePortal Operational

BeneVoice Analytics Operational

BeneHelpDesk Operational

SIP Services Operational

Skype for Business and Teams Operational

Hosted Skype for Business Operational

Skype for Business bridge services Operational

Office365 Voice services Operational

Benemen clients Operational

BeneVoice for Browser Operational

BeneVoice for Salesforce Operational

BeneVoice for Dynamics 365 Operational

BeneVoice for Windows Operational

SAP CC Operational

Benemen Datacenter Finland. Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 22, 2021

No incidents reported today.

Jun 21, 2021

Operator network.

Completed - The scheduled maintenance has been completed.
Jun 21, 02:00 EEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:00 EEST

Scheduled - Dear Customer,
Line Carrier has maintenance work in which network updates will be applied. This maintenance may cause couple of short (1min) outages to call traffic.

Hyvä asiakkaamme,
Line Carrier suorittaa huoltotyön, jossa päivitetään verkkoympäristöä. Huoltotyöstä saattaa aiheutua muutama lyhyt (1min) katko puheluliikenteeseen.
Jun 11, 09:34 EEST

Jun 20, 2021

Jun 19, 2021

No incidents reported.

Jun 18, 2021

Call traffic / Puheluliikenne

Resolved - This incident has been resolved.
Jun 18, 15:05 EEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 10:19 EEST

Investigating - Dear Customer,
Benemen is investigating possible problem in part of telephony call traffic. Some mobile calls might be disconnected or muted.

Hyvä asiakkaamme,
Benemen tutkii mahdollista ongelmaa osassa puheluliikennettä. Osa mobiilipuheluista saattaa katketa tai jäädä mykäksi.
Jun 18, 09:56 EEST

BeneCloud update.

Completed - The scheduled maintenance has been completed.
Jun 18, 00:00 EEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 EEST

Scheduled - Dear Customer,
Benemen will update BeneCloud environment. This will cause short (1-2 min) service outages to part of new incoming calls.

Hyvä asiakkaamme,
Benemen suorittaa BeneCloud päivitystyön, jonka aikana osassa uusien puheluiden muodostumista ilmenee 1-2 minuutin katkos.
Jun 14, 09:28 EEST

Jun 17, 2021

Webphone call issues

Resolved - This incident has been resolved.
In case of poor internet connection, there might still be some challenges with the browser phone usage. In these cases we recommend you to be in contact with your IT unit or internet service provider. Our Support will continue to assist when needed.

Tämä häiriö on nyt korjattu.
Heikompien internetyhteyksien kautta palvelua käytettäessä satunnaiset häiriöt ovat mahdollisia. Suosittelemme tällöin olemaan yhteydessä omaan IT-osastoon tai internet-palveluntarjoajaan. Asiakaspalvelumme auttaa myös tarvittaessa.
Jun 17, 16:13 EEST

Update - We suggest users to reload webphone clients - asap.
Jun 16, 15:08 EEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 15:06 EEST

Investigating - Dear Customer,

Benemen is investigating possible problem in part of telephony call traffic. Issue is affecting Webphone calls that might be silent or dropped.

Hyvä asiakkaamme,

Benemen tutkii mahdollista ongelmaa osassa puheluliikennettä. Häiriö koskee Webphone puheluita, jotka mykistyvät tai katkeavat kesken puhelun.
Jun 16, 12:03 EEST

BeneHelpDesk

Resolved - This incident has bee resolved.
There was an incident in BHD service provides DNS environment. This is now fixed and service functionality is normal.

Tämä häiriö on korjattu.
BHD palveluntarjoajan DNS palvelussa oli häiriö. Tämä on nyt korjattu ja palvelun toiminnallisuus on normaali.
Jun 17, 13:24 EEST

Investigating - Dear Customer,
Benemen is investigating possible problem in part of BeneHelpDesk services.

Hyvä asiakkaamme,
Benemen tutkii mahdollista häiriötä osassa BeneHelpDesk palvelua.
Jun 17, 12:06 EEST

Jun 16, 2021

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

BeneVoice Analytics

Resolved - The first incident has been resolved.
New data of the call routing is now flowing normally to BeneVoice Analytics.

The second issue, "total direct call volume calculation error" is still active, but now with more detailed info.
Some customers might see direct calls that were previously unavailable, and the total volumes of the running day direct calls are incorrect.
This affects only the running day direct calls volumes and the volumes are corrected when the day changes. User-level direct call information is not affected by this. We will apply the overall fix asap.

Ensimmäinen tapaus on selvitetty.
Puhelureititys data kulkee taas normaalisti BeneVoice Analytics palveluun.

Toinen löydetty häiriö, "Suorien puheluiden kokonaismäärän laskennassa on virhe" on edelleen aktiivinen, mutta tähän on nyt päivitettyä tietoa.
Osa asiakkaista saattaa nähdä suorien puheluiden määriä, jotka aiemmin eivät olleet saatavilla ja tällöin kokonaismäärän laskennassa kuluvan päivän osalta on virhe.
Tämä vaikuttaa vain kuluvan päivän suorien puheluiden määrään ja luvut vaihtuvat oikeiksi, kun vuorokausi vaihtuu. Käyttäjätason suorien puheluiden määrään laskentavirheellä ei ole ollut vaikutusta. Aktivoimme tähän lopullisen korjauksen mahdollisimman pian.
Jun 11, 16:38 EEST

Identified - 2nd Issue found.
Total direct call volume calculation error found.
The current calculation shows more calls than actually made.
We are investigating the problem.

2 Häiriö löytynyt.
Suorien puheluiden kokonaismäärän laskennassa on virhe.
Tällä hetkellä suorien puheluiden kokonaismäärä on isompi, kuin oikea arvo.
Vikaa tutkitaan.
Jun 11, 13:05 EEST

Investigating - Dear Customer,
Benemen is investigating possible problem in part of BeneVoice Analytics services.
There seems to be some problems for new data to be updated to BVA.

Hyvä asiakkaamme,
Benemen tutkii mahdollista häiriötä osassa BeneVoice Analytics palvelua.
Uuden datan päivittyminen BVA:han näyttäisi toimivan virheellisesti.
Jun 10, 15:04 EEST

BeneVoice Analytics

Completed - The scheduled maintenance has been completed.
Jun 11, 06:00 EEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:01 EEST

Scheduled - BeneVoice Analytics services will be updated. There will be short (1-2min) service outage during the update process.

BeneVoice Analytics palvelu päivitetään. Päivityksen yhteydessä palveluun kohdistuu lyhyt (1-2min) katko.
Jun 4, 09:58 EEST

Jun 10, 2021

BeneCloud update

Completed - The scheduled maintenance has been completed.
Jun 10, 23:16 EEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:01 EEST

Jun 9, 2021

No incidents reported.

Jun 8, 2021

Call traffic / Puheluliikenne

Resolved - This incident has been resolved.
Jun 8, 02:01 EEST

Update - Problem is calling from subscriptions operating in Telia/DNA network towards Elisa network. Elisa is fixing the problem.
Jun 8, 00:33 EEST

Identified - Seems that there is major problem within nationwide operator network. Operator is working on the issue.
Jun 7, 22:53 EEST

Investigating - Dear Customer,
Benemen is investigating possible problem in part of telephony call traffic.

Hyvä asiakkaamme,
Benemen tutkii mahdollista ongelmaa osassa puheluliikennettä.
Jun 7, 21:37 EEST

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