All Systems Operational
Fixed Line Networks ? Operational
Fixed Line Finland ? Operational
Fixed Line Sweden ? Operational
Fixed Line Denmark ? Operational
Fixed Line UK ? Operational
Fixed Line Netherlands Operational
Fixed Line Poland ? Operational
Fixed Line Other ? Operational
Mobile Networks ? Operational
Mobile Finland Telia ? Operational
Mobile Finland DNA ? Operational
Mobile Finland Elisa ? Operational
Mobile Sweden Telia ? Operational
BeneCloud ? Operational
BeneCore ? Operational
BeneDesk ? Operational
BeneAPI ? Operational
BenePortal ? Operational
BeneReports ? Operational
BeneHelpDesk ? Operational
BeneDesk for Windows ? Operational
SIP Services ? Operational
BeneApp ? Operational
Skype for Business and Teams ? Operational
Hosted Skype for Business ? Operational
Skype for Business bridge services ? Operational
Office365 Voice services ? Operational
Benemen clients Operational
BeneVoice for Browser Operational
BeneVoice for Salesforce Operational
BeneVoice for Dynamics 365 Operational
BeneVoice for Windows Operational
SAP CC ? Operational
Benemen Datacenter Finland. ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
BeneCloud 6.7.0 update / BeneReports update Nov 5, 22:00 - Nov 6, 00:00 EET
Dear customer,

We will update part of BeneCloud to version 6.7.0. This update includes voice codec improvements in mobile call traffic.
Benereports will be updated. This will cause short outage to the service.

Hyvä asiakkaamme,

Päivitämme osan BeneCloud:sta versioon 6.7.0. Tämä päivitys sisältää äänikodekkiparannuksia mobiilipuheluliikenteessä.
Benereports päivitetään. Tästä aiheutuu lyhyt käyttökatko palveluun.
Posted on Oct 30, 16:43 EET
Past Incidents
Oct 30, 2020
Skype For Business call traffic / Skype For Business puheluliikenne
Resolved - This incident has been resolved.
Oct 30, 16:37 EET
Investigating - Dear Customer,
Benemen is investigating possible problem in part of Skype For Business call traffic.

Hyvä asiakkaamme,
Benemen tutkii mahdollista ongelmaa osassa Skype For Business puheluliikennettä.
Oct 30, 09:11 EET
Incident report - Häiriöilmoitus, BeneReports
Resolved - This incident has been resolved.
Oct 30, 11:36 EET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 08:03 EET
Investigating - Dear Customer,
Benemen is investigating possible problem in part of BeneReports service.

Hyvä asiakkaamme,
Benemen tutkii mahdollista häiriötä osassa BeneReports-palvelua.
Oct 30, 03:40 EET
BeneReports maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 03:38 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:00 EET
Scheduled - Dear Customer,
Benemen will update BeneReports environment. Service is not available during the maintenance.

Hyvä asiakkaamme,
Benemen suorittaa BeneReports-ympäristön päivitystyön, jonka aikana palvelu ei ole käytettävissä.
Oct 23, 09:11 EEST
Oct 29, 2020
BeneCloud 6.7.0 update
Completed - The scheduled maintenance has been completed.
Oct 29, 23:35 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:00 EET
Scheduled - Dear customer,

We will update part of BeneCloud to version 6.7.0. This update includes voice codec improvements in mobile call traffic. Second part of this update will be done at 2020-11-05.


Hyvä asiakkaamme,

Päivitämme osan BeneCloud:sta versioon 6.7.0. Tämä päivitys sisältää äänikodekkiparannuksia mobiilipuheluliikenteessä. Toinen osa tästä päivityksestä tehdään 2020-11-05
Oct 23, 13:54 EEST
Oct 28, 2020

No incidents reported.

Oct 27, 2020
Incident report - Häiriöilmoitus, BeneReports
Resolved - This incident has been resolved.
Oct 27, 16:46 EET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 15:40 EET
Investigating - Dear Customer,
Benemen is investigating possible problem in part of BeneReport services.

Hyvä asiakkaamme,
Benemen tutkii mahdollista häiriötä osassa raportointipalvelua
Oct 27, 14:06 EET
Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Partner network maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 09:13 EEST
Scheduled - Our operator partner telecommunication network will be maintained. During maintenance part of fixed and mobile traffic might experience short outages.


Operaattorikumppanimme tietoliikenneverkossa suoritetaan huoltotöitä. Huoltotyön aikana osassa lanka- ja matkapuhelinverkon puheluissa esiintyy useampia lyhyitä katkoksia.
Oct 19, 12:17 EEST
Oct 22, 2020
BeneCloud 6.7.0 update
Completed - The scheduled maintenance has been postponed.
Oct 22, 23:04 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:01 EEST
Scheduled - Dear customer,

The following updates will be done in this maintenance window.
- BeneCloud 6.7.0 update 1/2. This update includes voice codec improvements in mobile call traffic. Second part of this updated will be done at 2020-10-29.
- BeneHelpDesk (BHD) 5.23.3.3 update 1/2. This will cause approximately 30 second outage in BHD service. Second part of this updated will be done at 2020-10-29.



Hyvä asiakkaamme,

Seuraavat päivitykset tullaan tekemään kyseisessä huoltoikkunassa.
- BeneCloud 6.7.0 päivitys 1/2. Tämä päivitys sisältää äänikodekkiparannuksia mobiili puheluliikenteessä. Toinen osa tästä päivityksestä tehdään 2020-10-29.
- BeneHelpDesk (BHD) 5.23.3.3 päivitys 1/2. Tästä aiheutuu noin 30 sekunnin katkos BHD palveluihin. Toinen osa tästä päivityksestä tehdään 2020-10-29.
Oct 16, 13:04 EEST
Oct 21, 2020
Call traffic / Poland Fixed Line
Resolved - This incident has been resolved.
Oct 21, 22:46 EEST
Identified - Problems in part of telephony call traffic in Polish numbers. Problem is under investigation
Oct 21, 20:32 EEST
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

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