Voice Analytics incident

Incident Report for Enreach

Resolved

This incident has been resolved.

Posted Apr 17, 2024 - 15:01 EEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 17, 2024 - 14:55 EEST

Investigating

Dear Customer,

Enreach is investigating possible issues in Voice Analytics Service. Some reports are currently missing the latest data. We'll update additional information as soon as we know more about the incident.

Posted Apr 17, 2024 - 09:31 EEST

This incident affected: Enreach Cloud (Voice Analytics).